Privacy Policy

Generalities

The experience of shopping at Louve is comfortable, easy, and secure. In this regard, we adhere to the highest security standards, and all information registered by users on the Site is kept confidential.

Security Measures
To meet our security objectives, we use SSL (Secure Sockets Layer) technology, which ensures both the authenticity of the Site and the encryption of all information provided by the user. Whenever a user registers on the Site and provides personal information, regardless of their geographical location, the browser used for this action connects to the Site through the SSL protocol, verifying that the user is indeed on the Site and our servers (indicated by the HTTPS code appearing in the browser's address bar). This establishes a method for encrypting the information provided by the user and a unique session key. This technology allows the personal information of the user, such as their name, address, and credit card details, to be encoded beforehand so that it cannot be read when transmitted over the Internet. All SSL certificates are created for a specific server, within a specific domain, and for a verified commercial entity.

Certifications
SSL Security Certificate from Comodo.

SSL certificates protect customers' personal data, including home addresses, passwords, credit card information, identity details, and purchase history, which will not be disclosed. This technology also prevents access to the information by third parties.

Privacy Statement
Louve does not disclose or transfer personal data registered by users on the Site to third parties under any circumstances. Notwithstanding the above, this information may be processed by Louve solely to gain a better understanding of user profiles and thus improve the products offered on the Site.

User Information
When registering on the Site, the user will only be asked for the information necessary for product payment and subsequent shipping. Under no circumstances will this information be communicated or transmitted to third parties outside of Louve.

Louve does not store or retain the user's credit card information.

Promotional or Advertising Communications
The user authorizes the sending of promotional or advertising communications via email. However, at any time, the user can request the suspension of these communications by clicking the link provided for this purpose.

Other Websites
By navigating the Site, the user may be redirected to other sites. Louve is not responsible for the privacy and security policies of these sites.

Ownership of Information
All information on the Site is the property of Louve; therefore, it cannot be modified, copied, extracted, or used in any other way without prior, express, and written consent. Thus, the user accessing the Site is aware that misuse of this information may result in legal, civil, and criminal actions.

Personal Data
Registered users can exercise their rights to information, modification, deletion, cancellation, and/or blocking of their personal data as they deem appropriate, according to Law No. 29733, the Personal Data Protection Law.

Louve provides the user with an email address (contact@louveoficial.com) for requesting modifications and/or corrections of their personal data.

Data Protection Policies (GDPR)

1. Introduction

We inform all users providing or planning to provide their personal data that this information will be incorporated into an automated file duly registered with the National Authority for the Protection of Personal Data. We also inform that the processing of the information will be carried out carefully and responsibly, practicing data protection and privacy standards, especially those established by Law No. 29733, the Personal Data Protection Law, and its regulations.

2. Regulatory Framework and Guiding Principles. This policy is regulated by Peruvian legislation, particularly by:

Law No. 29733 – Personal Data Protection Law.
Supreme Decree No. 003-2013-JUS, which approves the Regulation of Law No. 29733.
Information Security Directive, approved by Directoral Resolution No. 019-2013-JUS/DGPDP.

According to Law No. 29733 – Personal Data Protection Law and its Regulation approved by Supreme Decree No. 003-2013-JUS, personal data is defined as any numerical, alphabetical, graphic, photographic, acoustic information about personal habits, or any other type concerning a natural person that identifies or makes them identifiable through means that can be reasonably used.

Furthermore, the processing of personal data refers to any operation or technical procedure, automated or not, that allows the collection, recording, organization, storage, conservation, elaboration, modification, extraction, consultation, use, blocking, deletion, communication by transfer or dissemination, or any other form of processing that facilitates access, correlation, or interconnection of personal data.

The company develops its privacy policy regarding personal data processing in line with the guiding principles established in Law No. 29733 – Personal Data Protection Law and therefore:

In accordance with the principle of legality, it rejects the collection of personal data from our Users through fraudulent, unfair, or unlawful means.
According to the principle of consent, the processing of personal data of our Users will mediate their consent.
Personal data of our customers and users of the website will be collected for a specific, explicit, and lawful purpose and will not extend to another purpose that has not been clearly established at the time of collection, excluding cases of activities of historical, statistical, or scientific value when using a disassociation or anonymization procedure.
All processing of personal data will be adequate, relevant, and not excessive concerning the purpose for which they were collected.
The personal data to be processed will be truthful, accurate, and, as far as possible, updated, necessary, pertinent, and appropriate concerning the purpose for which they were collected. They will be retained in a manner that guarantees their security and only for the time necessary to fulfill the purpose of processing.

The company, and where applicable, the data processors, adopt the necessary technical, organizational, and legal measures to guarantee the security and confidentiality of personal data. The company has appropriate security measures, according to the processing that will be carried out and the category of personal data involved.

3. Personal Information Collected by Louve

Louve (also referred to as "the company") may collect the following personal information from users: names and surnames, home address, email address, ID number, phone number, date of birth, sex. When the user visits the page, makes an online purchase, contacts Louve, subscribes or registers any of their data, or participates in promotions or surveys from Louve.

In any case, the requested data is necessary for providing optimal service to the user and/or compliance with the regulatory framework according to payment receipt regulations (RESOLUTION OF SUPERINTENDENCE No. 007-99/SUNAT). If the user does not provide the requested data, Louve does not guarantee that the information and services provided will fully meet their needs.

4. Quality of Personal Data

The personal data requested from customers and users are basic contact data and are adequate, pertinent, and not excessive in relation to the purpose for which they are collected.
The company provides its customers and users with the appropriate technical resources to be informed of this "Privacy Policy on Personal Data Protection" and any other relevant information.
The personal data provided must be accurate and correct, reflecting their current situation. Otherwise, these data will be canceled.
The personal data provided are collected to fulfill the purposes outlined in this document and will not be used for any purposes incompatible with those specified.
Personal data will be canceled when they are no longer necessary for the purposes for which they were collected. However, they will be retained for the time during which any liability may arise for the company from this relationship with customers, advertisers, collaborators, strategic allies, and event attendees.

5. Processing of Personal Data

The personal data provided will be stored in the company's database (on the Wix dashboard), which is part of the company's information system and will be processed to achieve the previously stated purposes.

The databases containing personal data are currently in the process of registration with the National Register of Personal Data Protection.

The personal data stored will only be known and managed by the company's personnel who need to know this information to respond to requests from the data subject. This personal data will be processed fairly and lawfully and will not be used for purposes other than those specified.

6. Communication of Personal Data

The company respects the privacy of its customers, advertisers, collaborators, strategic allies, and event attendees, not sharing their information with third parties unless explicitly desired.

We inform that the personal data provided may be communicated to administrative entities, judicial and/or police authorities, whenever established by law.

7. Use of Personal Data

By registering their data, the user accepts and gives express, free, and unequivocal consent for Louve to process their personal data for the following purposes:

Database: Inclusion of their data in our database to manage their relationship with Louve, facilitating more efficient and personalized communication.
Sending Promotions: Receiving information about promotions, discounts, and special offers that may be of interest.
Launch of New Collections: Advance and exclusive notifications about the launch of new collections and products, allowing them to be among the first to know our news.
Events and Activities: Information about events, workshops, and other activities organized by Louve or in collaboration with other entities, which may be of interest to our customers.
Analysis and Statistics: Conducting statistical studies and consumption trend analyses to improve our products and services, always protecting their privacy and confidentiality.

The user can revoke their consent at any time by sending us a notification to the email contact@louveoficial.com.

8. Protection of Personal Data

The website uses information security techniques such as firewalls, access control procedures, and cryptographic mechanisms, all to prevent unauthorized access to data and guarantee its confidentiality. To achieve these purposes, the user agrees that Louve may obtain data for the corresponding authentication of access controls.

Louve states that it has adopted all necessary technical and organizational measures to ensure the security and integrity of the personal data it processes, as well as to prevent its loss, alteration, and/or unauthorized access by third parties.

Louve expressly informs and guarantees users that their personal data will not be transferred in any case to third parties.

Louve guarantees users, at all times, the exercise of their rights of access, rectification, cancellation, or opposition, as well as others specified by law, regarding the personal data provided by them, in the terms established by current legislation. Users of the website can exercise these rights by sending an express request, with a copy of their ID, to any of the following addresses:

(*) AV HIPOLITO UNANUE 225, OFFICE 404, MIRAFLORES.

9. Data Retention

The user authorizes Louve to retain their data once the contractual relationship has ended, for the fulfillment of relevant legal obligations and so that they can receive advertising information and commercial offers.

10. Age Limit

Louve cares about the privacy and security of minors on the internet. The page is intended for the general public and is not designed for use by minors.

11. Links to Other Pages

The page may contain links to other websites with privacy policies different from Louve's. In this sense, Louve is not responsible for the content or practices of the linked sites.

Louve recommends that users of the page review the privacy policy of any website they may access through the page.

12. Anti-Spam Policy

The user can configure their browser to refuse "cookies" to prevent the assignment of a unique identifier by advertising servers; however, they may experience difficulties using certain features on this page if they do not accept cookies.

13. EXERCISE OF RIGHTS

Users who have provided their personal data to the company may contact it to exercise their rights to information, access, update, inclusion, rectification, and deletion, to prevent the supply of their personal data, to oppose processing, or for objective processing of data, in the terms outlined in current Peruvian legislation.

To exercise these rights, customers and users of the website may send a request to the address: AV HIPOLITO UNANUE 225, OFFICE 404, MIRAFLORES or to the following email address: contact@louveoficial.com, specifying their data, verifying their identity, and stating the reasons for their request.